Returns & Exchanges
Due to the perishable nature of our supplements and food products, we offer a 30-day satisfaction guarantee on all first-time purchases to ensure you love your Boba Tea Protein experience. If you are not completely satisfied, please reach out to our support team to initiate a return or store credit request.
Initiate Your Request
Contact our customer support team via our portal with your order number and the specific reason for your return or exchange.
Review Eligibility
Our team will verify that the request is within 30 days of delivery and check if the product is eligible under our 'First Bag' satisfaction guarantee.
Ship the Product
If approved, we will provide a return shipping label; please securely pack the items to prevent damage during transit back to our warehouse.
Receive Refund or Credit
Once your return is received and inspected, we will issue a refund to your original payment method or provide store credit for your next flavor adventure.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing